REFUND & RETURN POLICY

At Genx, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied, we’re here to help.

1. Eligibility for Returns

• Items can be returned within [Insert Timeframe, e.g., 30 days] of the purchase date.
• Products must be in their original condition, unused, and with all packaging, manuals, and accessories included.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale.
• Opened software or digital products.
• Customized or special-order items.

3. How to Return an Item

To initiate a return, follow these steps:

1. Contact our customer support team at [Insert Email Address/Phone Number] to request a Return Authorization (RA).
2. Pack the item securely in its original packaging.
3. Include the RA number and proof of purchase in the package.
4. Ship the package to the address provided by our team.

Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refunds

• Refunds will be processed to the original payment method within [Insert Timeframe, e.g., 7-10 business days] after the returned item is received and inspected.
• Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange an item, please contact our customer support team for assistance. Exchanges are subject to product availability.

6. Defective or Damaged Items

If your item is defective or damaged upon arrival:

• Notify us within [Insert Timeframe, e.g., 7 days] of delivery.
• We will arrange for a replacement or refund at no additional cost to you.