FREQUENTLY ASKEDQUESTION(FAQ)

FAQS stands for Frequently Asked Questions (FAQs) and Support Articles, which are common tools used by businesses or organizations to provide quick answers to customer inquiries and offer support for their products or services. These resources are typically available on websites, helping customers find answers to common questions and troubleshoot issues without needing direct assistance.

You can get in touch with us by the below mentioned ways:

  • Call Back – +971-566573934
  • Fill out a form and receive a call back from one of our dedicated account managers – Please refer contact us page.
  • Live Chat Support
  • Mailto:[email protected]

Our support team will respond by phone or email within one business day of the request.

Our sales specialists will provide you with customized products/solutions for any of your requirements. Please contact us with your request for any part that does not show on our website.

Email us at orders [email protected] , call 971 4 (3425068) or Whatsapp +971-566573934

Yes, we only display and sell brand new products.

Contact [email protected] and provide the following information: customer name, invoice number, serial number, if the box was opened or not, and the reason for return.

 

  • A surge protector helps protect your computer from voltage spikes caused by power surges, preventing potential damage to sensitive components.
  • A Uninterruptible Power Supply (UPS) offers backup power during outages, giving you time to save your work and safely shut down your computer. It's especially important for desktops or workstations that are prone to power interruptions or when working with critical data.1

 

Essential accessories for productivity include:

  • External Keyboard and Mouse: For comfort and efficiency, especially if you’re using a laptop. A mechanical keyboard or ergonomic mouse can improve typing speed and reduce strain.
  • Monitor: A second monitor or larger display enhances multitasking and improves workflow.
  • Laptop Stand: Helps raise your laptop screen to eye level, promoting better posture and reducing neck strain.
  • External Hard Drive or SSD: For additional storage or backups of important files.
  • Webcam and Microphone: Ideal for virtual meetings and content creation.

The right scanner depends on your intended use:

  • For general home or office use, a flatbed scanner offers versatility and quality, ideal for scanning documents, photos, and books.
  • For high-volume or professional document scanning, an automatic document feeder (ADF) or a sheet-fed scanner might be preferable, as it can scan multiple pages quickly.
  • If you need to scan photos or negatives, look for a photo scanner with high optical resolution for the best image quality.
  • Inkjet printers use liquid ink and are great for printing high-quality color images and photos. They tend to have a slower print speed and higher cost per page compared to laser printers.
  • Laser printers use toner (a fine powder) and are faster and more cost-effective for high-volume printing. They’re ideal for black-and-white text documents and are more economical for regular office or home-office use.

For home use, an inkjet printer is typically the best choice due to its affordability, versatility, and ability to print high-quality color documents and photos. All-in-one printers (which include scanning and copying functions) are also popular for home offices, providing convenience in a single device. If you primarily print black and white documents, a laser printer could be more cost-effective over time, as it handles large volumes of printing more efficiently.

The best resolution depends on your needs:

  • 1080p (Full HD) is great for general use, office tasks, and casual gaming.
  • 1440p (QHD) offers sharper visuals and is ideal for more serious gaming or productivity tasks.
  • 4K (Ultra HD) is best for high-end gaming, professional design work, and content creators looking for the sharpest detail.

The ideal monitor size depends on your workspace and intended use. For general tasks, a 24-27 inch monitor is usually sufficient. For gaming or professional work like video editing, you may prefer a larger 32-inch monitor or even ultra-wide options. Resolution (1080p, 1440p, 4K) and refresh rate (60Hz, 144Hz, 240Hz) are also important considerations.

When choosing a desktop, consider factors like the processor (CPU) for speed, RAM for multitasking, storage (SSD/HDD) for performance and space, and the GPU for gaming or graphic-intensive tasks. You should also think about the form factor (tower, all-in-one), expandability, and port availability based on your needs.

To ensure compatibility, always check the following:

  • CPU and Motherboard: The CPU must be compatible with the motherboard’s socket type and chipset.
  • RAM: Ensure the motherboard supports the RAM’s speed and capacity.
  • Graphics Card: Make sure the PCIe slot on your motherboard matches the requirements of the graphics card.
  • Power Supply (PSU): Verify that your power supply provides enough wattage to support all your components, especially the CPU, GPU, and other peripherals.

The size of the power supply unit (PSU) depends on your system's components. To determine the wattage required:

  • Add up the wattage of all major components (CPU, GPU, drives, etc.).
  • Consider future upgrades and add extra headroom (typically 20-30% more wattage than needed).
  • Use an online PSU calculator to help you estimate the power requirements.
  • For gaming PCs or high-performance workstations, a 750W to 1000W PSU is common. For standard builds, a 500W to 600W PSU should be sufficient.

Improving your computer’s cooling system is essential for maintaining optimal performance and longevity. Here are some tips:

  • Airflow: Make sure your PC case has adequate airflow with at least one intake fan at the front and one exhaust fan at the rear.
  • Upgrade CPU cooler: For high-performance CPUs, consider an upgraded air cooler or liquid cooling system to prevent overheating.
  • Clean dust: Regularly clean your fans and components to prevent dust buildup, which can restrict airflow and increase temperatures.
  • Thermal Paste: Reapply high-quality thermal paste between the CPU and cooler if it’s been a while since your last upgrade, as old paste can dry out and reduce cooling efficiency.
  • GPU cooling: For gaming or heavy workloads, invest in additional case fans or aftermarket GPU coolers if temperatures run too high.

Yes, using a surge protector is recommended for any electronic device, especially your computer. A surge protector helps shield your computer from power spikes or surges caused by electrical storms, power outages, or sudden voltage changes, which can damage sensitive components. Additionally, using a uninterruptible power supply (UPS) can provide backup power during short outages and protect your system from data loss or hardware damage.

Tablets are generally less capable of running professional-grade software like video editing tools, complex design programs (like Adobe Creative Suite), or full desktop applications. However, high-end tablets (e.g., iPad Pro or Microsoft Surface) can run lighter versions of certain programs or specialized apps designed for mobile devices. Tablets are also suitable for note-taking, web browsing, and light office work. If you need to run full desktop software, a laptop is a more reliable option.

  • Laptops: Battery life on laptops varies depending on the model, screen size, and power consumption of components (like the CPU and GPU). On average, most laptops offer 6-12 hours of battery life, but gaming or high-performance laptops may have shorter battery life.
  • Tablets: Tablets generally have longer battery life, ranging from 8-15 hours depending on the model and usage. Tablets use less power due to less demanding hardware, which allows them to last longer on a single charge.
Loading