Operational Support

Operational Support Services

Information and Communication Technology Maintenance, Operations & Support Services covers all of your Operating costs related to Information technology maintenance regardless where it is located. The service combines  Genx’s  services desk, advanced tech support and sparing.

Business Processes

• How is the actual business being run
• Checklists and procedures for each operational phase.
• What if I were to train in these practices?
• What automations technologies exist to streamline it?
• Are all day-to-day operations handled through processes, or am I left to my own devices in some areas?

Staff

• Is there training for hiring staff?
• Do we have personality tests developed for the best fits in each of them.
• How do I fare in terms of training, hiring and managing staff?
• Do you have detailed job descriptions
• What KPIs are being monitored and what is the process of managing them?
• Instead, what signals guide me to know when and how I need to staff?
• Is the staffing model aligned with how you run your business?

Business Coaching

• Business Coach: Is there a specific person I can go to for this?
• What is their function?
• What is their background?
• How do they support me?
• Does the support coach help me with business growth and profit? (This is crucial to uncover. Just keep in mind the franchisor receives royalties based on revenue, they care about contribution only up until profitability. Make sure they have incentive to drive both.)

Online Resources

• What areas are covered?
• How frequently are these being updated?
• Do I have online resources such as guides, checklists and assistance to keep my business running smoothly?

Help Desk Support

Do they offer a helpline/chat to ask questions about business operations etc.? (And I am not just talking about IT help).