Return Policy for Genx Systems

• We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it

• There are a few certain scenarios where it is difficult for us to support returns.

• Return request is made outside the specified time frame, of 7 days from delivery.

• In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

• In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 7 day returns.

• If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 7 days to return them. After that no return will be accepted unless it is a damaged or RMA unit for which please check our RMA policy (terms and conditions)

• If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.