Can An Order Be Made Without Using The Website?
You can get in touch with us by these way below:
- Call
- Call Back
- Fill out a form and receive a call back from one of our dedicated account managers.
- Live Chat
- Got a specific requirement or request?Email our team now and get a fast response
How long does it take for a representative to respond to my request ?
Genx representative will respond by phone or email within one business day of the request.
We can’t find a part that we are looking for on your website, is this all you carry?
The products listed on our website are in stock and are ready to be delivered/shipped same day. Please contact us with your request for any part that does not show on our website.
I have questions regarding a request for quote, how do I contact you
Email us at orders@genx.ae or call +971 4 (3425068)
Are all of your products new?
Yes, we only display and sell new products.
When will my order ship after I have placed an order online?
If you order on our site, then product is in stock and will usually ship same day. When the order ships a confirmation and tracking number will be sent to you.
Can you ship product internationally?
Yes, we ship internationally, but for that kindly send your requests to orders@genx.ae. As of now the website supports only UAE deliveries.
How do I request a Return Merchandise Authorization (RMA) number?
Contact orders@genx.ae and provide the following information: customer name, invoice number, serial number, if the box was opened or not, and the reason for return.
How do I apply for credit?
Email us at orders@genx.ae, reference Credit Application and we will send you a credit application form.
